Mibis is committed to delivering affordable and easy to use solutions to our customers. Together with our partners we have many diverse solutions for the small and medium sized enterprise. We pride ourselves in closely listening to customer requirements, analysing their problems and producing the optimum solution for their business.

 

From the single trader right through to public companies and government bodies we have provided solutions which benefit our customers.

 

 

Billing Systems

Mibis specialises in billing systems for telcos in the broadband and fixed-lines market sector. Taking orders directly from the point of sale through to payment of an end users final bill. Our service includes auto reconciliation against the cost of the service as charged by an ISP's wholesale provider. This important aspect of billing is often overlooked and, in the fast market environment in which we all work, can be a costly oversight!

 

 

 

Web based account management

We provide a managed billing product where, for a monthly administration fee per end-user, we will look after all aspects of an ISP's billing and collections. This includes providing end users with the ability to maintain their accounts on-line thus freeing up important resource. Full on-line reporting and analysis with real-time reporting and distribution by email. Full transparency of all financial transactions is provided at every level.

 

 

Our Partners

We believe that working closely in a partnership environment with other companies helps give added value to our customers. By working together we can offer customers a more holistic solution using some of the best techniques and people in the industry.

 

Please visit our partners web-sites for more details of their product offerings.

 

 

 

To find out more please contact us

We are based in the east side of Glasgow (just off the M8 at J11) within easy reach of both main airports (Glasgow - 20 mins and Edinburgh - 30 mins).

 

Fault Management

A customisable fault management system is incorporated in our billing solutions and is closely linked to the end user experience.

 

  • Individual cases recorded against CLI
  • General cases
  • Case assignment
  • Case escalation
  • Full case notes and analysis
  • Link to billing permitting real-time credits to be raised for service affecting issues

 

 

Price Control

An automatic price control utility allows service providers to increase or decrease prices in batch mode. A powerful feature is that charges for previous periods can be analysed and retrospective transactions can be created for missing and/or incorrect charges.

 

  • By product / package
  • By one-off or recurring items
  • Retrospective credits/charges

 

 

Contact details

Mibis Solutions Ltd

77 Gargrave Avenue

Garrowhill

Glasgow

G69 7LZ

Tel: 0141 773 2492

Fax: 0141 404 2594

 

Reg Office:

77 Gargrave Avenue

Garrowhill

Glasgow

 

Reg in Scotland No : SC229271

Vat reg no: 816 8639 93

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